Services- Application Maintenance and Support
Net Android offers maintenance and support services for a range of applications deployed in the enterprise, including:
- Applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
- Corporate web sites, intranets and extranets
- ERP or CRM systems, that have been customized for an organization
Our application maintenance and support services encompass such activities as:
- Error tracking and debugging
- End user support
- Technical troubleshooting
- Application upgrades and enhancements
- Web content updates
- Quality assurance testing
- Documentation development and maintenance
Net Android can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service level needs, with a virtual team onsite or offshore in each engagement available for rapid deployment.
Our range of service level models for technical support is designed to suit the varying needs of clients, including:
- Error tracking and debugging
- Flexible pricing parameters (flat rate, per-incident, per seat)
- After-hours, select-hours, or 24×7 support services
- Technical support services by phone, email and/or fax
Net Android supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution. Our systems also give the client continual visibility into maintenance and support activities, and detailed metrics and reporting.